Doug Collins Questions CNN’s VA Call Center Report

Doug Collins, Secretary of Veterans Affairs, took a strong stance against CNN’s claims, challenging the accuracy of reports on VA call center automation.

Key Takeaways

Collins charges CNN with spreading falsehoods about VA call center automation.
Collins cites a prior defamation case involving U.S. Navy veteran Zachary Young and CNN.
Collins urges Wolf Blitzer to enforce higher journalistic standards on CNN staff.
Collins demands an apology and corrective action from CNN.

Collins Accuses CNN of Bias

Veterans Affairs Secretary Doug Collins accused CNN of being “hostile” toward veterans during an interview with CNN host Kaitlan Collins. He argued that CNN’s reporting on VA call centers relied on distorted facts and ignored the truth. He emphasized the importance of accurate journalism and criticized Brian Todd, a CNN correspondent, for publishing false stories.

Collins cited a defamation case in which CNN was found to have defamed U.S. Navy veteran Zachary Young, resulting in a $5 million damages award. Young alleged CNN falsely portrayed him as illegally profiting from helping people flee Afghanistan during the U.S. military withdrawal. Young expressed gratitude to Secretary Collins for addressing these actions.

Demands for Accountability

Collins demanded accountability from CNN, pressing senior executives to retract false claims regarding VA call center automation. He stressed the need for higher journalism standards and urged CNN anchor Wolf Blitzer to hold Brian Todd accountable. Collins voiced concern over internal messages cited during Young’s defamation trial, which indicated an intent to harm Young’s reputation.

True stories about the fake news: @CNN edition. 🧵

— VA Secretary Doug Collins (@SecVetAffairs) April 1, 2025

Despite numerous requests for corrections, CNN has yet to publicly apologize. Collins suggested the network review its journalistic procedures to avoid further misinformation. A CNN spokesperson has reiterated CNN’s commitment to strong reporting, regardless of the trial’s outcome.

Future Implications

This controversy serves as a warning against inaccuracies in media reporting, particularly when it affects public services like the VA. Collins, an outspoken advocate for truth in journalism, hopes this will lead to improved practices. Maintaining public trust is crucial, especially concerning veterans’ support. Thus, Collins stands firm in his call for CNN to acknowledge its errors and take steps toward greater accountability.

Collins clarified there are no existing plans to automate VA call centers, which are essential for addressing veterans’ inquiries. His recent criticisms on X indicate a commitment to transparency and accuracy from media outlets regarding veterans’ issues.